Shipping Policy

At Pet Voria, we are committed to delivering your pet products safely and efficiently. This Shipping Policy explains how orders are processed and shipped within the United States.

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods, processing times may be slightly extended.

Shipping Locations

• We currently ship within the United States only.
• We do not ship to P.O. Boxes or APO/FPO addresses at this time.

Shipping Time

• Estimated delivery time is 5–10 business days after order processing.
• Delivery times may vary depending on location, carrier, and external factors beyond our control.

Shipping Rates

• Shipping fees, if applicable, are calculated and displayed at checkout.
• Any promotional or free shipping offers will be clearly stated on the website.

Order Tracking

• Once your order has shipped, a tracking number will be sent to your email.
• Tracking updates may take up to 24–48 hours to become active.

Delays

Pet Voria is not responsible for shipping delays caused by:

• Incorrect or incomplete shipping addresses
• Carrier or logistics issues
• Weather conditions or unforeseen circumstances

Incorrect Address

Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses provided by the customer may not be eligible for replacement or refund.

Lost or Missing Packages

If your package appears lost or has not arrived within the estimated timeframe, please contact our support team. We will assist you in resolving the issue with the carrier.